Smart Leakage and Demand Reduction SME

Smart Leakage and Demand Reduction SME– 12 Month Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £40,667 - £50,834
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Smart Leakage and Demand Reduction SME progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future Hybrid working (1-2 days office a week)

Work type:
Secondment/Fixed Term Contract. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Smart Leakage and Demand Reduction SME to join the Smart Metering team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Smart Metering are a key part of how we plan to meet the changing expectations of customers and regulators.

Yorkshire Water is moving to smart metering as standard, with around 1.6 million meters set to be in operation by the end of AMP8, driving significant change across systems, people, and processes. We’re now looking for a motivated specialist to support our Business Transformation Manager in enhancing smart metering technology and ways of working to reduce leakage and manage customer demand.

Acting as a subject matter expert in Leakage and Demand Reduction, you will design, run, and evaluate pilots that turn data and real world insight into practical solutions—ensuring decisions are based on measurable benefits rather than technology alone. You’ll play a key role in shaping how smart metering contributes to leakage reduction, Per Capita Consumption improvements, and Non Household demand management, working closely with technology and operational teams to translate insight into effective system, process, and behavioural change throughout AMP
8.

As our Smart Leakage and Demand Reduction SME you will

• Design and refine key business processes to enhance service quality, efficiency, insight generation, and customer outcomes.
• Define acceptance criteria and support end to end testing, including UAT and metering readiness, to ensure smooth and controlled releases.
• Provide insight and guidance to drive Leakage and Demand Reduction change, informing interventions and benefits realisation across CX, water efficiency, and leakage.
• Shape behavioural change initiatives by using data and pilot insights to support improved water efficiency and customer experience.
• Support the CX contribution to demand reduction, including activity aligned to PCC reduction targets and improved customer interactions.
• Enable rollout of CX tools and agent interfaces (e.g., Loop) to support insight led customer conversations and…