Adult Skills Trainer - Business Admin​/Customer Service

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Date:
Tuesday, January 13, 2026
City:
Bradford
Country:
United Kingdom
Working time:
Full-time

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Are you passionate about empowering adults to achieve their full potential? Do you thrive on making a real difference in people’s lives through education and skills development? If so, we want you on our team!

At Maximus UK, we’re on a mission to transform lives through learning. As a Trainer – Adult Skills - Business Admin/Customer Service, you’ll play a vital role in helping individuals overcome barriers, gain confidence, and prepare for employment or further education. This is more than a teaching role—it’s about inspiring change and creating opportunities.

• Deliver engaging, high-quality training programmes (accredited and non-accredited) to adults aged 19+.
• Design personalised learning plans with SMART goals to meet individual needs.
• Embed essential skills—Maths, English, Digital, and personal development—into every session.
• Support learners with additional needs, ensuring everyone has the tools to succeed.
• Track progress, maintain accurate records, and celebrate achievements.
• Contribute to continuous quality improvement and your own professional development.

• Minimum Level 3 teaching qualification (PTTLS or equivalent).
• Level 3 Award Assessing Vocationally.
• Strong experience in adult or work-based learning and assessment.
• Excellent communication and motivational skills.
• Ability to deliver outstanding teaching both face-to-face and online.
• IT proficiency and familiarity with digital learning tools.
• A proactive, organised approach and a genuine passion for helping others succeed.

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive team environment where your ideas matter.
• The chance to make a tangible impact on people’s lives every day.
• Apply today and be part of something truly meaningful!

Essential:

• Hold a minimum of a Level 3 teaching qualification (PTTLS or equivalent) and, where required, subject-specific qualifications and/or occupational knowledge/experience to support the accredited/non‑accredited training delivery to 19+ adults. Subject areas:
  Customer Service, Business Administration.
• Level 3 Award Assessing Vocationally Related Achievement or equivalent.

Desirable:

• CTTLS.
• Level 4 Award in the Quality Assurance of Assessment Process and Practice or equivalent.
• Experience using online learning platforms and portfolios.

• Experience deploying motivational strategies to develop individuals.
• Proven experience of adult or work-based learning, teaching and assessment.
• Proven track record of delivering funded employability programmes with complex learners.
• IT literate using Microsoft Office 365 and modern digital technologies.
• Track record of managing and supporting colleagues and learners face-to-face and remotely.
• Proven record of working with the unemployed on programmes that facilitate positive outcomes.
• Ability to plan and organise own caseload and diary unsupervised.
• Strong team player.
• Excellent communication skills and experience forging strong relationships with internal and external stakeholders.
• Experience delivering services to meet contractual and quality standards.
• Ability to meet and exceed retention and achievement targets for…