Customer Service - Call Centre

Customer Service Representative
Location: Bradford / Hybrid
Salary: 24,800 + excellent benefits
Hours: Full-time, Monday-Friday on rotating shifts
Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home

About the Role
We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.
No call centre experience is required - full training is provided.

What You'll Do
Handle inbound customer calls and queries across multiple channels
Process cases efficiently and accurately
Keep customers updated and ensure they fully understand outcomes
Escalate issues when needed
Record information clearly to support customer journeys
Follow company policies, processes and regulatory requirements
Represent positive behaviours and values in all interactions

What We're Looking For
Strong verbal and written communication
A positive attitude and willingness to learn
Someone who embodies values like teamwork, integrity and responsibility
Adaptable, open to change and part of a celebratory, supportive culture
Previous customer service experience is helpful but not essential
No formal qualifications required

Training & Hybrid Working
4 week classroom training
Hybrid working available after completing training
Clear, achievable performance criteria support hybrid eligibility

Benefits
25 days holiday + bank holidays
Hybrid working options available
Regular company events and celebration days
Pension scheme with strong employer contribution
Gym membership discounts
Cycle to Work scheme
Free flu vouchers, eye tests, and other well being perks
Staff discounts
Weekend reward scheme
Annual company party with complimentary food & drink

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.