Customer Service - Call Centre

Customer Service Representative

Location:

Bradford / Hybrid
Salary: £24,800 + excellent benefits

Hours:

Full-time, Monday-Friday on rotating shifts
Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home
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About the Role
We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.
No call centre experience is required - full training is provided.
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What You'll Do

* Handle inbound customer calls and queries across multiple channels

* Process cases efficiently and accurately

* Keep customers updated and ensure they fully understand outcomes

* Escalate issues when needed

* Record information clearly to support customer journeys

* Follow company policies, processes and regulatory requirements

* Represent positive behaviours and values in all interactions
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What We're Looking For

* Strong verbal and written communication

* A positive attitude and willingness to learn

* Someone who embodies values like teamwork, integrity and responsibility

* Adaptable, open to change and part of a celebratory, supportive culture

* Previous customer service experience is helpful but not essential

* No formal qualifications required
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Training & Hybrid Working

* 4 week classroom training

* Hybrid working available after completing training

* Clear, achievable performance criteria support hybrid eligibility
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Benefits

* 25 days holiday + bank holidays

* Hybrid working options available

* Regular company events and celebration days

* Pension scheme with strong employer contribution

* Gym membership discounts

* Cycle to Work scheme

* Free flu vouchers, eye tests, and other well being perks

* Staff discounts

* Weekend reward scheme

* Annual company party with complimentary food & drink

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age