Customer Service Manager

Customer Services Manager

Location:

Tong, Bradford, UK (BD11)
Salary: £35,000 – £38,000 per annum DOE plus bonus and genuine career/salary progression

Contract:

Full Time, Monday – Friday, 9:00am – 5:30pm
- Fully office based
- Free Parking

Are you a proactive, commercially minded leader with a passion for delivering exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8.

This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction, and operational efficiency within a growing, technology-driven business, so a technical mind would be best suited to this role.

About the Company

The company is a market-leading, award-winning manufacturer, renowned for designing and building high-performance, bespoke technology products using the latest technology from many industry leaders. With over 25 years of experience, the business combines technical innovation with a commitment to exceptional customer service, supporting both individual tech enthusiasts and business clients.

The Role

As Customer Services Manager, you will be responsible for managing, mentoring, and motivating a team of Customer Service Advisors (8 currently) to ensure every customer receives outstanding support. You will oversee daily operations, workflow, and process improvements, ensuring high standards of service while driving efficiency and team performance.

Key responsibilities include:

Lead, coach, and schedule the Customer Service team to maintain excellence in service delivery
Monitor workflow and ensure build and delivery deadlines are consistently met
Oversee accurate processing of quotations, orders, and confirmations
Maintain strict quality standards across all customer interactions, including calls, emails, and tickets
Identify, recommend, and implement process improvements to increase efficiency and customer satisfaction
Manage team holidays and cover to ensure smooth operation during peak periods

About You

We are looking for a motivated, hands-on leader with proven experience managing commercial Customer Service teams. The ideal candidate will bring a combination of strong leadership skills, commercial awareness, and a genuine passion for excellent customer service.

You will ideally have:

Experience managing and coaching a Customer Service team in a customer-driven environment
Strong people management and interpersonal skills
Excellent analytical and commercial awareness
Ability to problem-solve, make decisions quickly, and adapt to change
Exceptional time management and organisational skills
Knowledge of PC hardware, architecture, and peripherals is desirable
You will thrive in a fast-paced, innovative environment, helping the team deliver top-quality service while driving continuous improvement.

What’s on Offer

Competitive salary: £35,000 – £38,000 DOE
Opportunity to lead a high-performing team in a market-leading, award-winning business
Hands-on role with autonomy and influence over processes and service delivery
Exposure to cutting-edge PC technology and innovations
Collaborative and supportive working environment
Benefits:

- 25 days holiday plus 8 Bank Holidays
Free Parking
Free Fruit, bread, tea, coffee and posh water!
Company fun events bi annually, with an amazing all expenses covered Christmas party!
Rewards both financially developmentally in a growing, award winning PE backed organisation

This is a rare opportunity for a proactive and commercially minded leader to step into a pivotal role, shape the customer service experience, and contribute to the ongoing success of a highly respected technology brand.

*** Please do NOT delay**
* To apply ..

If you require more information regarding the above role, please call Victoria O’Connor on (phone number removed) or forward your CV for consideration to (url removed).

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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