Lifestyle Concierge

Overview

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The Lifestyle Concierge is responsible for greeting all visitors and assisting with members’ questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The Lifestyle Concierge is also responsible for ensuring a complete offering of programs for members, developing and promoting the Club’s member activities to include but not be limited to events, fitness classes, health and wellness seminars, spa programming, and sport court tennis and pickleball programming and promoting community relations.

In addition, the Lifestyle Concierge works in tandem with the Lifestyle Manager to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Members. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity. The Lifestyle Concierge ensures that all programs and services (including designated independent contractors) are conducted and fulfilled in a manner consistent with the goals and objectives of Evergreen Lifestyles Management.

Job Purpose:

The Lifestyle Concierge is responsible for greeting all visitors and assisting with members’ questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The Lifestyle Concierge is also responsible for ensuring a complete offering of programs for members, developing and promoting the Club’s member activities to include but not be limited to events, fitness classes, health and wellness seminars, spa programming, and sport court tennis and pickleball programming and promoting community relations.

In addition, the Lifestyle Concierge works in tandem with the Lifestyle Manager to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Members. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity. The Lifestyle Concierge ensures that all programs and services (including designated independent contractors) are conducted and fulfilled in a manner consistent with the goals and objectives of Evergreen Lifestyles Management.

• Greeting Members and guests as they enter, checking , assisting with event set-ups, responding promptly to communications, and following through on commitments made to others.
• Provide outstanding service to Members and their guests professionally and courteously and listen openly to ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns with involved persons in a constructive manner.
• Answer questions about the Lifestyles program and recommend events, shows, and functions for Members to attend.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees of the organization.
• Demonstrate exceptional customer service when communicating with other departments, Members, guests, and vendors.
• Maintain a safe and friendly environment for Members, guests, and staff.
• Work with the Lifestyles department to create a fun and exciting program for Members and their guests and promote events, activities, and functions offered throughout the Amenity Campus.
• Assist in room setup and breakdown for events and support facilities in use.
• Assist Lifestyle Manager in preparation of events, promotions, and functions including setup and breakdown of props as directed.
• Light housekeeping duties as applicable (stocking restrooms, cleaning glass, fitness equipment, trash collection).
• Inspect grounds including pool deck, sports courts, parking lots, and boat dock for litter and activity.
• Notify proper department and Management Team of areas needing attention.
• Understand emergency preparedness and respond appropriately to emergencies.
• Replenish desk forms (Orientation packages, ARC applications, class sign-in forms, etc.).
• Prepare monthly reports and vendor…