Self-Checkout Associate

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. (45% of time) Observes self-checkout transactions diligently to identify any irregularities or suspicious activities, ensures customers are scanning and bagging items correctly, intervenes when necessary to verify accuracy, responds promptly to Point-of-Sale alerts, investigates potential issues, and reports incidents of theft or equipment malfunctions to store leadership.
• Provides outstanding service in the Self-Checkout lanes according to SEG service standards. (45% of time) Provides proactive customer assistance, educates them on the self-checkout process, engages customers in a friendly manner to create a positive environment while discouraging fraudulent activities, greets, assists, and thanks customers with a friendly smile, monitors lanes for excessive traffic, invites waiting customers, and assists those who require help scanning.
• Keeps work area clean, orderly, and free from safety hazards. (10% of time) Stocks front end products, cleans and sanitizes equipment during downtime, returns carts to the shopping cart corral.
• Performs other job-related duties as assigned.

• Required
  
  Education:
  
  N/A
• Preferred Education:
  
  High School / GED

• Supervisory
  
  Experience:
  
  0-3 years minimum
• No Supervisory Experience required

• English (required)
• English & Spanish (preferred)

• Must be at least 18 years of age to perform job functions
• Ability to read, write and speak English proficiently
• Ability to understand and follow English instructions
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Basic computer skills required to participate in online training
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check

Department:
Retail. Physical demands include standing or walking, manual dexterity, repetitive movements, reaching, lifting etc. Working conditions may involve indoor, outdoor, cold, warm, wet/humid environments. Safety risk factors include twisting, walking on slippery floors, working with hazardous equipment, exposure to noise, dust, fumes. Equipment: cleaning supplies, register, pricing gun, scanner, etc. Personal protective equipment: goggles, gloves. Lifting: up to 20 lbs.

Pulling: up to 250 lbs.

Location:

Store. Travel Percent: N/A. Overnight:
No. Motus Eligible: 0%.