Director - Product Quality & Safety, Global Residential Fire

– Director - Product Quality & Safety, Global Residential Fire

Location: Mebane, NC or Bradenton, FL

Base Salary Rate: $ - $

Job type: Full-time

As part of Kidde Global Solutions Residential Fire Business Unit, you’ll be part of a legacy of leadership in home fire safety, working with cutting‑edge technologies that protect lives and property worldwide. As a leading home fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team.

You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training and incentives to ensure your success every step of the way. If you’re ready to take the next step in your career and be part of an innovative, mission‑driven team, apply now.

As the Director of Global Product Quality & Safety, you will be the senior leader responsible for Kidde’s global quality and safety strategy across all product lines. This role ensures that every product meets the highest standards of performance, safety and consumer satisfaction. You will cultivate a culture centered on quality‑led innovation, operational excellence and proactive risk management, while ensuring customer and consumer feedback is deeply integrated into product development and improvement processes.

• Lead the global Quality & Safety function, setting the vision and roadmap for excellence in product quality and consumer safety.
• Represent Supply Chain and Operations in all product risk assessments and safety reviews.
• Serve as the executive sponsor for quality and safety initiatives across the global business.

• Define and enforce internal Kidde‑specific quality and safety standards that exceed regulatory requirements.
• Lead the Product Safety Office, ensuring robust risk assessments, root cause investigations and corrective actions for all safety‑related incidents.
• Conduct regular reviews of legacy products to ensure continued compliance and performance.

• Provide quality and safety oversight during all NPD phases, including DFMEA, QFD and consumer validation testing.
• Integrate voice‑of‑customer (VoC) and voice‑of‑consumer (VoCon) feedback into product design and next‑gen innovation.
• Collaborate with R&D and Engineering to ensure consumer use cases and failure modes are proactively addressed.

• Lead cross‑functional teams during product quality or safety incidents, including field issues, recalls and regulatory escalations.
• Ensure transparent communication with internal stakeholders, customers and regulatory bodies.
• Institutionalize learnings into SOPs and future product designs.

• Partner with Customer Experience and Technical Support to analyze product feedback, warranty claims and service data.
• Use insights to drive continuous improvement and enhance product reliability and satisfaction.

• Develop and implement best‑in‑class Standard Operating Procedures (SOPs) for quality and safety processes, including:
• Stage‑Gate Quality Reviews during NPD.
• Closed‑Loop Corrective Action Systems (CLCA).
• Layered Process Audits (LPA).
• Design for Reliability (DfR).
• Supplier Advanced Product Quality Planning (APQP).
• Benchmark against industry leaders and drive continuous improvement through Lean & Six Sigma methodologies.

Through robust processes and frameworks, this role will guide the organization toward best‑in‑class quality performance – driving the business to targets listed below:

• Product Quality:
  • First Pass Yield (FPY): > 98%.
  • Cost of Poor Quality (COPQ): < 1.5% of revenue.
  • Field Failure Rate: < 0.5% within 12 months.
  • Warranty Return Rate: < 0.75%.
• Consumer
  
  Experience:
  
  
  • Customer Complaint Rate: < 0.25%.
  • Net Promoter Score (NPS): > 70.
  • Time to Resolution (TTR) for Safety Incidents: < 5 business days.
• Process…