Business Systems Support Manager

Work Location

5213 4th Avenue Circle East, Bradenton, Florida 34208

Monday - Friday 8:00 am - 5:00 pm

$89,760.52 - $

Manage a technical support team who maintains a large business system for the department and supports a large group of users (employees and outside customers). Ensures the consistent and successful administration of the department's business technology system(s) by directing, planning, guiding and coordinating activities for the department's business system support functions through best practices; applies proven communication and problem-solving skills to guide and assist the technical support team in supporting the needs of the system's users.

Applies proven project management skills to coordinate system upgrades and other project activities, working closely with other County departments to manage project schedules and resources to meet deadlines.

This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause.

Indoor/outdoor situation; high noise environment while performing certain responsibilities. Work encompasses advanced technical, scientific, legal, or mathematical concepts.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

• Oversees and administers the full Human Resources Information System (HRIS) program, including all modules and platforms used to support countywide HR operations.
• Responsible for modules such as learning and training management, timekeeping and scheduling, performance evaluation and goal tracking, recruitment and applicant processing, onboarding, driver license monitoring, travel and expense processing, and related integrations.
• Conducts onboarding and training of new users.
• Provides ongoing user support, troubleshooting, and training for existing users.
• Develop and maintain training documentation.
• Creates new workflow processes and revises existing processes to meet identified needs.
• Identifies opportunities to leverage additional system modules and expanded functionality to improve efficiency, strengthen program utilization, and enhance support to employees and departments.

Manages projects to design and implement new systems and technology solutions and major improvements to existing departmental business systems.

Work closely with Information Technology Services (ITS) and other County departments to make business decisions, identify requirements, define solutions, manage project schedules, negotiate vendor contracts and allocate project resources.

Schedules, attends and facilitates project status meetings and management updates.

Manages project budget and workplan.

Provides formal project updates to Executive sponsor as necessary.

Manages vendor relationships.

Oversees testing, training, implementation and follow-up activities.

Conducts research on products, services and licenses to make and/or justify recommendations and to support purchasing negotiation and contract administration efforts.

Meets with decision makers, ITS and end users to define business, financial and operational requirements, business objectives and desired outcomes.

Plans, assigns, directs and evaluates work of assigned staff in the completion of technical, training and operational support activities. Provides formal and informal performance feedback.

Encourages growth and development of team members, ensures establishment of an environment where support among team members is encouraged, and promotes a team atmosphere to achieve shared team goals and objectives, and support of the County's vision and standards.

Facilitates meetings to analyze business processes and requirements; identifies issues and recommends solutions through system enhancements, defines opportunities to gain efficiencies through change management and streamlining of business processes.

Supervises the preparation of reports and produce reports/analyses as needed to…