Front Desk Receptionist

Precision Healthcare Specialists Urology Partners, is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to serve as the first point of contact for our patients. This role is essential in creating a welcoming environment while ensuring smooth front-office operations in a fast-paced medical practice.

• Greet and check in patients in a professional and courteous manner
• Answer and route incoming phone calls; take accurate messages when needed
• Schedule, confirm, and reschedule patient appointments
• Verify patient demographics, insurance information, and collect copays/deductibles
• Register new patients and ensure all paperwork is completed accurately
• Maintain and update patient records in the electronic medical record (EMR) system
• Handle incoming/outgoing correspondence, faxes, and referrals as needed
• Maintain a clean, organized, and professional front desk and waiting area
• Communicate effectively with clinical staff, providers, and management
• Ensure patient confidentiality and HIPAA compliance at all times

• High school diploma or equivalent required
• Previous experience in a medical front office or healthcare setting preferred (urology experience a plus)
• Strong customer service and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient with computers, EMR systems, and basic office equipment
• Professional appearance and positive attitude
• Bilingual (English/Spanish) preferred but not required

• Excellent interpersonal and organizational skills
• Strong attention to detail
• Ability to handle sensitive information with discretion
• Dependable, punctual, and team-oriented