Marine Parts Advisor; Front Counter & Customer Support

Description

The Marine Parts Advisor is a key player in keeping Boater’s World running smoothly and our customers on the water. This role sits at the center of the Parts Department, supporting service operations and working directly with boaters to identify the correct marine parts, accessories, and rigging solutions for their vessels.

This is a senior-level position for someone with hands‑on marine parts experience who understands outboards, marine systems, and manufacturer part structures. You’ll balance inventory accuracy, service support, and customer experience while setting the standard for how the Parts Department operates day to day. You’ll also lead by example, mentor junior team members, and ensure parts move efficiently from receiving to counter to customer.

What You Will Be Doing:

• Oversee daily receiving of inbound marine parts, verifying costs, quantities, and part numbers before entering them into the DMS
• Organize and assign received marine parts to proper bin locations with accurate labeling
• Manage service‑related marine parts, ensuring they are correctly assigned to repair orders and communicated promptly to the Service Department
• Handle Special Order (SO) marine parts by labeling accurately, updating the DMS, notifying customers, and tracking contact attempts
• Stage special order parts for customer pickup and manage marine parts returns according to manufacturer guidelines
• Perform weekly cycle counts to maintain accurate marine inventory and resolve discrepancies
• Work closely with Accounting to ensure inventory counts and costs remain accurate

• Assist internal and external customers by identifying and supplying the correct marine parts and accessories for their boats
• Use marine knowledge to recommend complementary parts, accessories, and rigging items that improve performance and reliability
• Create special orders for non‑stocked marine parts and manage backorders
• Enter customer, vessel, and sales information accurately into the DMS
• Maintain a clean, organized, and customer‑ready parts counter and retail area
• Assist with vendor orders, stock replenishment, and merchandising of marine products
• Support daily transaction processing, reporting, and occasional till reconciliation

• Greet every customer professionally and engage them in conversation about their boat, usage, and needs
• Provide clear, accurate guidance using marine product knowledge and manufacturer resources
• Communicate confidently in person and over the phone
• Turn service issues or frustrated customers into positive experiences through problem‑solving and follow‑through

• Mentor junior Parts Advisors and support training in marine parts identification, systems, and customer service
• Lead by example with professionalism, organization, and customer‑first behavior
• Ensure adherence to safety standards, inventory procedures, and company policies

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required. Duties may change at any time with or without notice.

Requirements

• 3+ years of hands‑on experience in marine parts inventory, receiving/shipping, and customer service
• Strong working knowledge of marine parts, outboard motors, and marine systems (required)
• High school diploma or equivalent; additional technical or business education is a plus
• Strong attention to detail with excellent organization and multitasking skills
• Comfortable working in a DMS for marine parts ordering, receiving, and sales
• Basic computer proficiency, including Microsoft Office
• Clear, professional communication skills with customers and internal teams
• Proven ability to handle customer concerns calmly and professionally
• Solid math skills for inventory accuracy and transaction processing
• Leadership experience with the ability to train and mentor others
• Ability to work independently while contributing to a team environment

Working Conditions

• Retail environment with regular Saturday shifts required.
• Occasional overtime may be required during peak periods.
• Work will involve standing for extended periods and moving inventory items.

Physical Requirements:

• Extensive use of a computer monitor and keyboard.
• Ability to stand for extended periods of time and lift up to 40 pounds.
• Routine kneeling, bending, and reaching to high or low shelves.