Customer Experience Representative

Customer Experience Representative

&C is looking for a Customer Experience Representative position responsible for order transactions from receipt to delivery. Duties include engaging with customers and internal partners daily via phone calls and emails, and order management of low‑medium volume accounts. The ideal candidate has a positive attitude, is detail oriented, can multi‑task, and is a team player.

We are looking for candidates who are detail oriented, proactive, self‑sufficient, coachable, and enjoy live event space with a desire to work in the industry. Customer service experience via phone and email communication is a requirement.

• Competitive salary with quarterly bonus potential.
• Comprehensive benefit package eligible to members, including a generous 401(k) company match, health, dental, vision, paid life insurance, and more.
• Start‑up company culture where every employee’s contributions are realized in our results.
• Generous Paid Time Off policy.
• A vibrant warehouse‑style workspace located just off I-75 and SR 70 in Bradenton, FL.

• Communicate with new, existing, and potential customers regularly, directing them to the correct person or solution to enhance customer satisfaction via email, phone, and chat.
• Provide professional front‑line contact with &C customers/clients.
• Manage customer complaints and/or inquiries with professionalism and direct to appropriate team member if needed.
• Enter orders into the system and manage new orders from existing clients.
• Develop product knowledge through training.
• Work closely with Sales, Marketing, Logistics, and Operations teams to ensure smooth customer experiences with orders.

• Customer service experience via phone and email with strong written and verbal communication skills.
• Self‑motivated to work under one's own initiative.
• Must be in the local area and able to commute to office daily.
• Attention to detail and passion for providing excellence.
• Ability to think outside the box for proactive solutions, organize, prioritize, and handle multiple tasks.

To learn more about our company, visit our website at  When responding to this opportunity, please include your resume. We are proud to be an equal opportunity employer and provide a drug‑free workplace.

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Customer Service
• Industry: Events Services