Retention Operations Analyst

Employer Industry: Payment Solutions and Financial Services

• Salary up to $80,000 per year
• Comprehensive benefits package including medical, dental, and vision care, retirement options, and paid time off
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on innovation and process improvement
• Chance to work with a dynamic team and make a significant impact on customer retention strategies

• Analyze customer data to identify trends and potential issues affecting retention
• Establish frameworks for comparing retention trends across different markets
• Collaborate with the data science team to enhance predictive modeling for attrition reduction
• Track and report on key performance indicators related to customer retention and satisfaction
• Work with cross-functional teams to improve customer retention processes and strategies

• Bachelor’s Degree
• Minimum of 2-4 years of related professional experience
• Technical expertise in data analysis tools such as Excel, SQL, and Python
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Excellent communication skills for presenting findings to various audiences

• Master’s Degree
• Experience in the credit card industry
• Proficiency in statistical analysis and data modeling techniques

#Payment Solutions #Data Analysis #Career Growth #Financial Services #Customer Retention