Service & Support Engineer

Service & Support Engineer – Bracknell

Labman Automation is a multi‑award‑winning company based in North Yorkshire that designs and manufactures bespoke laboratory automation systems. We need proactive and technically skilled Service & Support Engineers to maintain and optimise our systems. The role is based at Jealott’s Hill with worldwide travel (approximately 25% worldwide, 25% on‑site, 50% local visits).

Job Type: Full‑time
Location: Jealott’s Hill (with worldwide travel)
Pay: From £44,000 per year (more depending on experience)
Full UK Driving Licence required

• Install, maintain, and repair laboratory automation systems.
• Provide remote and on‑site technical support and training to customers, operators and internal teams.
• Conduct performance testing and ensure all systems meet Labman’s quality standards.
• Build strong relationships with customers by providing excellent service and timely solutions.
• Accurately document all service activities, maintenance schedules and customer interactions.
• Regularly visit Labman HQ (Stokesley, North Yorkshire) for involvement in new project builds and acceptance testing.
• Leverage transferable skills from industries such as Building Management Systems, Control Engineering, HVAC, On‑Site Maintenance, Vehicle Engineering, Agricultural/HGV mechanics, etc.

• Proven experience in problem‑solving & fault‑finding, including decision making, clear communication, research & analytical skills.
• Strong electromechanical knowledge.
• Ability to work with hand tools quickly and accurately.
• Enthusiasm and willingness to get stuck in.
• Willingness to travel within the UK and worldwide; main place of work will be Jealott’s Hill.
• Ability to work independently, take initiative and prioritise work.
• Excellent verbal and written communication skills.

• The opportunity to work with industry‑leading scientific customers and cutting‑edge technology.
• 33 days annual holiday (raising to 38 over 5 years) including public holidays.
• Worldwide travel opportunities.
• Generous expenses allowance and overnight bonus when working away.
• Company workwear and tools.
• Profit‑share scheme.
• EV car purchase salary‑sacrifice scheme.
• Private healthcare scheme.
• Free access to counsellor and psychotherapist.
• CPD support and annual subscription to appropriate body covered.
• Cycle‑to‑work scheme.

At Labman, innovation is at the heart of everything we do. We are a creative and collaborative team, united by a culture of mutual support. Our commitment is to deliver excellence in every aspect of our work while upholding respect for ourselves, our community, and the planet. We never forget to enjoy the journey – bringing passion and fun to everything we do.

• In it together – a team; a community of mutual support.
• Excellence – delivering work of the highest quality.
• Humility – respecting yourself and others.
• Sustainability – recognising our impact on the planet, our company, and our community.
• Fun – enjoying your work.