Homeowner Services Officer

Overview

We're delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based in our Bracknell or Eastleigh office.

Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.

• Lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.

• You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation effecting these customers (in particular the Common hold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022).
• You’ll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
• You’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.