GFE Operations Manager

THE POSITION

The GFE Operations Manager is responsible for leading the strategic and operational management of office facilities across the UK and Ireland. This role ensures a safe, efficient, and compliant working environment while managing supplier relationships, budgets, and service contracts. Acting as a key liaison for internal and external stakeholders, the Operations Manager supports country-level initiatives, deputises for the Head of GFE, and drives continuous improvement in administrative and facility operations.

• Oversee all aspects of office facilities, ensuring maintenance and operational readiness.
• Manage landlord relationships, contracts, and performance against KPIs.
• Oversee service contracts for cleaning, maintenance, and company vehicle fleet.
• Act as Lead Incident Responder and SPOC for evacuation procedures in collaboration with EHS teams.

• Manage relationships with key suppliers (e.g., shipping, furniture, stationery).
• Oversee budgets for operational services and contracts, including travel and promotional items.

• Manage workflows for contracted workforce/services.
• Oversee new employee inductions and maintain company contact lists.
• Plan and execute company events and internal social activities.
• Ensure compliance with health and safety policies and risk assessments.

• Deputise for the Head of Global Facilities and Engineering when required.
• Support facilities initiatives across UK and Ireland offices.

• GCSE level (or equivalent) including English and Maths.
• Qualification in Facilities Management or 5+ years of relevant experience.

• Proven experience in senior office or facilities management roles.
• IOSH certification (or willingness to obtain).
• Strong leadership and team management skills.
• Excellent communication, negotiation, and relationship management abilities.
• Proficiency in budget management and contract negotiation.
• Experience with real estate portfolio management and facility management software (desirable).
• Ability to act decisively and maintain composure during incidents and emergencies.

This role directly influences operational continuity, workplace safety, and employee experience across multiple UK and Ireland offices. It manages significant operational budgets, oversees cross‑functional teams, and plays a critical role in strategic decision‑making and incident response, ensuring compliance and service excellence.

Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit:

With us, you can develop your own path in a company with a culture that recognises our differences as strengths and drives innovation to improve millions of lives. Here, your development is our priority. Supporting you to build a career in a workplace that is independent, authentic, and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after – as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

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