Digital Officer

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere. If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

Here at the CIOB, we are looking for a Digital Officer to continuously improve our digital presence by optimising web content, automation, and user experience across all digital channels.

You will champion the development of personalised, data-driven communications through email, SMS, and web platforms, ensuring an engaging and accessible experience for members and stakeholders. By using analytics, testing, and user feedback, the postholder will drive continuous improvement and innovation across CIOB’s digital ecosystem.

• Acting as the email and SMS user experience (UX) champion and go-to person for the latest email trends (in technology, personalisation and content), assisting users throughout the business
• Leading the development, implementation and continuous improvement of email/SMS policies, guidelines and best-practice guides in support of the overall strategic goals of the organisation
• Leading the continuous improvement of website performance, usability, and content effectiveness to enhance overall user engagement and conversion
• Championing best practices for data handling in email and SMS automation with a particular awareness of GDPR
• Working closely with the Data team to integrate and ensure the smooth operation of CRM and email/SMS communication systems
• Providing training and guidance on CMS/portal usage, analytics interpretation, and digital content strategies to help teams achieve their goals
• Managing and responding to service desk ticket requests related to web content updates, technical issues, and digital improvements, ensuring timely resolution and clear communication with stakeholders.

• A strong background with email automation systems
• Experienced using CRM, CMS and email marketing platforms
• Good all-round communications skills with a high standard and proven experience of internal and external stakeholder engagement and management
• Experienced in designing and implementing automated customer journeys driven by transactional and behavioural triggers
• Good understanding of data privacy regulations, including GDPR compliance and consent management best practices
• Adept at cross-functional collaboration, working effectively with developers, partners, and data teams to optimise tools, workflows, and reporting processes.
• Proven data manipulation and interrogation
• The ability to work under your own initiative, delivering feedback to internal customers and suggesting improvements where relevant

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here’s what you can expect:

• A Competitive Salary
• Generous Benefits Package:
• 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
• Private pension scheme with employer contributions and free pension advice.
• Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
• Enhanced family-friendly policies and life assurance.
• Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
• Development Opportunities:
  Learning and development tailored to your career growth.
• Inclusive Environment:
  We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition:
  We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.

We are proud to say that we hold a Gold Investors in People Award - which we really hope will show you our commitment to you as an employer.

Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.