CRM Support & Solutions Analyst

CRM Support & Systems Analyst /p>

Bracknell (Hybrid - 1 day per week in office)
£38,000 per annum

p>We're working with a UK-based not‑for‑profit organisation to recruit a CRM Support & Systems Analyst to join their Digital, Data & Technology team.

p>This role focuses on supporting and improving the organisation's CRM and core systems, ensuring smooth day‑to‑day operation, high data quality, and effective system use across the business.

p>
Key responsibilities include:

ul> li>Providing technical CRM/application support and managing incidents and service requests li>Troubleshooting system and data issues and working with internal teams and third‑party suppliers to resolve them li>Supporting system and process improvements through business analysis and change delivery li>Maintaining data quality and supporting system administration activities li>Creating user training materials and delivering system training sessions /ul> p>
About you:

ul> li>Experience in a CRM or application support role (Microsoft Dynamics CRM experience desirable) li>Good understanding of service management principles and data structures li>Strong problem‑solving skills and attention to detail li>Confident communicator, comfortable working with non‑technical stakeholders li>Proactive, collaborative, and motivated by working in a purpose‑driven organisation /ul> p>If this seems like a good fit for you, please apply with an up‑to‑date CV for consideration.

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