Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

Salary: £12.21 P/H

Location:

Bracknell

Hours:

37 hours per week, Monday to Friday

Contract type:
This is temporary for 12 weeks with a possibility to remain permanent for the right candidate.

As an Administrator, you will be responsible for providing essential administrative and customer support across the business. The role focuses on delivering a high-quality service to internal and external customers through efficient back‑office processing.

• Set up, amend, and maintain customer Direct Debits, including monitoring changes and calculating adjustments
• Support year-end Direct Debit processes and respond to customer and colleague queries
• Make and receive customer calls relating to Direct Debits
• Monitor team inboxes and work queues, ensuring requests are completed within agreed timescales.
• Maintain accurate customer records using internal systems
• Produce reports and issue letters using templates
• Process all incoming and outgoing post, ensuring records are accurate and mail is correctly scanned
• Manage Authority to Discuss (ATD) applications and renewals
• Handle inbound calls on business, Direct Debit, and staff lines, including raising urgent repair requests
• Provide a professional reception service
• Respond to customer and colleague enquiries and signpost to the appropriate teams
• Process applications and key fob requests
• Process and submit invoices for Customer Contact
• Carry out any other reasonable duties required

• Experience in a customer service or administrative role
• Strong organisational skills with good attention to detail
• Ability to prioritise work and remain calm under pressure
• Good verbal and written communication skills
• Confident using Microsoft Office and data entry systems
• Strong numerical skills
• Demonstrates organisational values and behaviours