Customer Support Specialist

Position: Customer Support Specialist (Permanent)
Customer Support Specialist

Location:

Brackley, Northamptonshire

Salary:
Competitive + Benefits

Job Type: Full-time, Permanent

Customer Support Specialist - Electronics | Technical Support | Brackley

Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.

This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.

This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.

Key Responsibilities

Lead, mentor and support a team of two customer support representatives
Act as the main escalation point for complex technical customer queries
Provide technical product support via phone and email
Diagnose and troubleshoot electronic products and systems
Carry out fault finding, electronic diagnostics and technical investigations
Interpret electronic schematics, technical drawings and documentation
Coordinate product returns, repairs and testing procedures
Conduct or oversee bench testing of electronic units
Collaborate with engineering and production teams to resolve recurring product issues
Maintain accurate records of customer interactions, faults and technical resolutions
Support continuous improvement of customer support processes

Skills & Experience Required

Background in electronics (qualification or hands-on industry experience)
Strong understanding of electronic principles including analogue and digital circuits
Experience diagnosing and testing electronic products or systems
Ability to use test equipment such as multimeters, oscilloscopes and power supplies
Experience reading and interpreting electronic schematics and technical documentation
Previous experience in technical customer support, technical service or electronics support
Experience supervising, mentoring or leading team members
Excellent communication skills with the ability to explain technical concepts to non-technical customers
Strong organisational and problem-solving skills
Ability to prioritise workload and manage team performance

Desirable Experience

Experience working with PCB-based electronic products
Familiarity with embedded systems or microcontroller-based products
Understanding of electronics manufacturing or production environments

If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to (url removed) or call (phone number removed)