Customer Support Specialist

Customer Support Specialist

Location:

Brackley, Northamptonshire

Salary:
Competitive + Benefits

Job Type: Full-time, Permanent

Customer Support Specialist - Electronics Technical Support Brackley

Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.

This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.

This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.

Key Responsibilities

• Lead, mentor and support a team of two customer support representatives
• Act as the main escalation point for complex technical customer queries
• Provide technical product support via phone and email
• Diagnose and troubleshoot electronic products and systems
• Carry out fault finding, electronic diagnostics and technical investigations
• Interpret electronic schematics, technical drawings and documentation
• Coordinate product returns, repairs and testing procedures
• Conduct or oversee bench testing of electronic units
• Collaborate with engineering and production teams to resolve recurring product issues
• Maintain accurate records of customer interactions, faults and technical resolutions
• Support continuous improvement of customer support processes

Skills & Experience Required

• Background in electronics (qualification or hands-on industry experience)
• Strong understanding of electronic principles including analogue and digital circuits
• Experience diagnosing and testing electronic products or systems
• Ability to use test equipment such as multimeters, oscilloscopes and power supplies
• Experience reading and interpreting electronic schematics and technical documentation
• Previous experience in technical customer support, technical service or electronics support
• Experience supervising, mentoring or leading team members
• Excellent communication skills with the ability to explain technical concepts to non-technical customers
• Strong organisational and problem-solving skills
• Ability to prioritise workload and manage team performance

Desirable Experience

• Experience working with PCB-based electronic products
• Familiarity with embedded systems or microcontroller-based products
• Understanding of electronics manufacturing or production environments

If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to (url removed) or call (phone number removed).