Delivery Supervisor

Description

PURPOSE OF POSITION:
This position will be responsible for overseeing all aspects of the delivery operations team. This position will ensure that the delivery team meets company standards for customer service, safety, efficiency, and accuracy. This role will require strong leadership and organizational skills, as well as a customer‑centric approach to problem‑solving.

• Plan and execute daily delivery routes, considering factors such as route volumes, vehicle size, traffic patterns, and delivery schedules.
• Maintain accurate delivery records, including delivery sequencing and customer information, using eoStar.
• Supervise and direct teams of Delivery Drivers, Delivery Helpers/Merchandisers to ensure all deliveries are completed and merchandised in a timely and efficient manner.
• Train and mentor personnel to improve performance and ensure consistent quality of service.
• Ensure all delivery personnel comply with company policies and procedures, including safety regulations and customer service standards, and that they are executing against their weekly/monthly goals.

• Manage the Delivery Driver and Delivery Helper teams, ensuring they are properly trained, motivated, and equipped to carry out their duties.
• Participate in hiring decisions, hold team members accountable for job performance or behavior that does not meet company standards, and commend high performers.
• Interview, hire, train, and develop staff; responsible for training all current and new delivery personnel.
• Plan, assign tasks, and direct the work of subordinate personnel; examine work for exactness, neatness, and conformance to company policies and procedures.
• Provide and post work schedules, vacation schedules, and other pertinent documents.
• Appraise performance, reward employees appropriately, address complaints, and resolve personnel problems; work to curate a motivated, team‑centric group.
• Monitor and submit bi‑weekly payroll and monthly PFP documentation.
• Take necessary corrective action in a timely manner and in accordance with company policy.
• Conduct and facilitate department meetings, including regular safety training sessions.
• Schedule drivers for workdays, coordinate work weeks, and manage vacation schedules.
• Monitor delivery performance through market audits, driver safety scores, and ensuring employees are executing their monthly PFP.
• Coordinate and manage the overtime of the delivery team through coordination of all resources.
• Conduct regular performance evaluations, providing feedback and coaching as necessary.
• Execute against scorecard objectives each trimester.

• Ensure compliance with all safety regulations, including driver qualifications, vehicle maintenance, and adherence to all federal, state, and local laws.
• Ensure all delivery equipment, including tractors, trailers, vehicles, dollies, hand jacks, and pallet jacks, are properly treated and maintained by delivery personnel.
• Seek out process improvements, such as route optimization, load balancing, and customer service enhancements, to improve delivery performance and customer satisfaction.
• Develop and maintain positive relationships with customers and resolve any delivery‑related issues promptly and professionally.
• Collaborate with Sales and Warehouse Operations to ensure accurate loading of trucks, appropriate levels of service for customers, and improved delivery processes.
• Assist drivers with final loading and cover delivery routes when necessary.
• Survey the marketplace regularly to ensure Summits' brands are represented to company standards and to monitor competitors' activities.
• Monitor service levels and delivery frequency, making for cost‑effective changes to the Director of Delivery Operations.
• Monitor DOT requirements of all drivers along with HR.
• Monitor backstock for neatness and cleanliness.
• Develop a pre‑plan weekly, follow up with driver concerns, check in on drivers while enroute, and maintain positive relationships with the customer base.
• Analyze all delivery routes to ensure effectiveness and efficiency.
• Monitor all product discrepancy reports and cash deposits.
• Ensure…