Quality Manager

Position:
Quality Manager

Location:

Bozeman, MT, USA

Employment Type:

Full-Time, In-Person

Department:
Product

Reports To:

Design Director

The Quality Manager will be responsible for managing all Quality Assurance activities from receipt of the factory’s counter-sample, through the manufacturing and exit of finished goods from the factory, and into the tracking of post-sale warranty claims. These efforts are supported through extensive documentation, communication, and reporting of clearly defined standards, processes, and outcome metrics. The role requires close interaction with external Factory Partners and internal Quality Agents as well as collaboration with the Product Creation and Customer Experience Teams.

• Prepare, maintain, and review the Quality departmental budget
• Create and execute a Quality Inspection Calendar
• Coordinate with Quality Agents and factory representatives to conduct in-line inspections of all production runs and AQL inspections of finished goods
• Implement remedy plans for Quality issues as required
• Act as a communication conduit between Factory Partners and Evergoods Teams
• Create and maintain the Quality Inspection Document for each style
• Create and maintain Construction Standard documents
• Maintain and implement the Vendor Compliance Manual
• Track and catalog warranty claims and defective returns to initiate upstream action when warranted
• Audit and onboarding process for new Factory Partners

• Advise the Product Team on areas of production difficulty related to specific styles
• Assist the Product Team in formulating and implementing production-appropriate solutions to design problems
• Advise and educate the Customer Experience Team on questionable warranty claims
• Maintain an inventory of current PP samples to ensure accurate references are available

• 3+ years of experience in cut & sew production environments
• Strong organizational and scheduling skills
• Familiarity with AQL inspection procedures
• Genuine interest in high-quality cut & sew goods
• Experience with sewn construction, assembly, and manufacturing
• Ability to work and communicate in a culturally diverse environment
• Strong written and spoken communication in English
• Ability to create heavily visual documents for effective communication across language and culture
• Microsoft Office tools (Word, Excel etc)
• Google Workspace tools (Docs, Sheets, Calendar, Meet, etc)
Adobe Illustrator
• Measurement in fractional inches and metric decimals
• Simple photography for use as sample review reference or documentation
• Must maintain a current and valid US passport for international travel

• Ability to travel domestically and internationally up to 30% of the time
• This position may require working off-hours outside of regular office hours
• Weeks not spent traveling will be spent in-office with flexibility to offset an irregular work structure

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

Evergoods is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

To apply, send your resume and cover letter to careers with the job title as the subject line.