Gallatin Valley Program Manager

Overview

Big Brothers Big Sisters of Big Sky Country has been serving the youth of Southwest Montana for over 50 years. Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth.

Overview of Position

The Program Manager is responsible for delivering and supporting Big Brothers Big Sisters of Big Sky Country (BBBS-BSC) mentoring programs, which may include community-based, site-based, and match-support models. While this role is designed to be responsive to program needs as they evolve, the current primary area of responsibility is the Gallatin Valley, with a particular emphasis on community-based mentoring programs.

The Program Manager serves as an engagement and outreach specialist, building BBBS-BSC’s visibility in the Gallatin Valley and actively recruiting volunteer mentors (Bigs) and youth (Littles). This role works closely with local government, schools, families, businesses, and community partners to grow awareness of BBBS-BSC and strengthen community relationships.

Core responsibilities include outreach and recruitment, enrollment and screening of Bigs and Littles, match facilitation, and ongoing match support to ensure safe, high-quality mentoring relationships. The Program Manager also plans and executes match activities, volunteer events, community presentations, and recruitment events that foster connection and strengthen engagement with the organization.

This position may lead or support BBBS-BSC fundraising and community engagement events, including serving as a primary staff lead for certain signature events. As part of the BBBS-BSC Program Team, this position may need to offer and support other Program Manager roles as well, offering help in the other program locations (Livingston, Ennis, Billings and Big Sky).

This role requires a high level of customer service and organization, focusing on youth safety and youth and volunteer needs throughout the program. The Program Manager helps create a welcoming, mission-driven experience for youth, families, and volunteers while contributing to a collaborative and supportive team culture.

• Serve as a visible ambassador for BBBS–BSC in the Gallatin Valley by building and maintaining relationships with schools, youth-serving organizations, businesses, and community partners to increase program awareness and referrals. Represent BBBS–BSC through outreach presentations, community meetings, coalitions, and events to strengthen organizational presence and support sustainable Big and Little recruitment pipelines.
• Follow BBBS Standards and Service Delivery Model for all program steps that are outlined by the BBBS National office.
• Manage Big & Little recruitment through outreach events, tabling events, and other networking opportunities.
• Manage enrollment of Bigs & Littles, including interviews, assessments, reference checks, and background checks while updating the Sales Force platform in a timely manner.
• Facilitate matching process, supervision, closure, and match support for program participants.
• Assign and facilitate (if applicable) online trainings for Bigs & Littles.
• Coordinate and oversee program activities in the assigned service area (currently, Gallatin County), ensuring child safety at all times.
• Develop and execute a calendar of community events including Match Activities, Big Meet-Ups, and an annual Match Appreciation Event in collaboration with the program team.
• Ensure that any problems and/or questions from youth, volunteers, parents/guardians, teachers, and school administration are promptly and courteously resolved.
• Collaboratively work as a team member with our other Program Managers and Match Support Specialist, as well as other BBBS staff.
• Proactively and professionally communicate with other team members in person and across a number of virtual platforms (e.g. Gmail, Slack, etc.)
• Evaluate impact through baseline data and seek to continually grow and adapt programming to serve identified youth and community needs.

• Work in close coordination with other BBBS team members to coordinate efforts as needed.
• Provide program coverage and…