Instructional Technology Specialist

The Instructional Technology Specialist is a member of the ECAT team within the Teaching and Learning Technologies group of the Academic Technology and Outreach department. This team provides enterprise-wide administration of our campus LMS, which includes structuring accounts and sub-accounts, setting user roles and permissions, managing authentication and access, and configuring external tools; works with the vendor to monitor updates and change management;

provides direct technical support and troubleshooting for a variety of users in a variety of roles; develops training and documentation for campus users and stakeholders; and lends expertise to strategic planning for the Teaching and Learning Technologies group. The ECAT team works closely with ATO's Instructional Technologists, Instructional Designers at MSU's Center for Faculty Excellence, and staff within University Information Technology that support enterprise services.

The ECAT team also supports the use of the learning management system to conduct non-credit programming, including staff, faculty, and student training.

Duties and Responsibilities

Provide direct technical support and hands-on troubleshooting for users, including faculty, staff, and students, in the use of the campus learning management system
Escalate and monitor complex, system level issues to vendor technical support
Work with users 1-on-1 to provide recommendations for course design and best practices in online instruction
Support administrative utilization of the learning management system through processing course merges, enrollment changes and account creation
Monitor vendor driven changes to the learning management system, analyze potential impact on system and users, when implementation is optional use judgement to make determinations as to usefulness to broader campus, prepare relevant documentation, develop communication as necessary to ensure end-users understand impact
Escalate issues, document solutions and share successes with colleagues within the LMS support team and in partnering administrative units when appropriate
Maintain accurate and useful how-to documentation and tutorials on using the learning management system
Support the use of external learning tools within the learning management system, including initial integration, documentation and resource development, training, and ongoing technical support
Pull and share relevant data from the learning management system when accessible
Administer, manage and maintain the learning management system including structuring accounts and sub-accounts, user roles and permissions, configuration variables, authentication and tool access
Monitor and audit incoming data from the campus student information system and process manual changes to enrollment as required
Provide consultation to administrative stakeholders on campus regarding the governance of the learning management system and the selection and integration of associated learning tools
Develop and deliver workshops and trainings for utilization of the learning management system. Partner with colleagues in the Center for Faculty Excellence and Academic Technology and Outreach when possible and beneficial
Collaborate and participate in discussions regarding technical issues, product procurement review and policy setting with other campuses in the Montana State University system as necessary
Support the use of the learning management system to provide training and other non-credit programming
Train and support non-credit sub-account administrators on how to build and operate a staff, faculty, and/or student training program within the LMS

Administer MSU's LMS course archive and fulfill requests for data retrieval

Required Qualifications - Experience, Education, Knowledge & Skills

Bachelor's Degree in a technology field, education, or related field or an equivalent combination of relevant experience and education.

Professional work experience in systems administration and user support, preferably in a higher education setting.
Hands-on experience with learning management systems.
Demonstrated experience with and proficiency in the Microsoft Office software suite.

Preferred…