Lodging Manager

Overview

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Cabins & Rentals department is currently seeking candidates for a Lodging Manager. This is a full-time year-round position located in Bozeman, Montana.

The purpose of the Lodging Manager is tomanage the lodging reservations and day to day operations of the Lodging Team.

Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rental Homes, or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working closely with the rental team, property managers, housekeepers, and in addition to the sales and concierge teams, this individual must have exceptional expertise in providing guidance and assistance for all club experiences and provide anticipatory customer service in a friendly, gracious, and informative manner.
• The position is also responsible for the on-going oversight of our rental agreements with homeowners, ensuring that they are up-to-date, obligations are performed accurately, on-time and monthly billing is prompt, organized and includes detailed backup information.
• The Lodging Manager will provide high-quality customer service to all Members and guests engaging with the Residential Services team and is responsible for their overall satisfaction, building rapport and club affinity.
• Maintain a high standard of member service according to company guidelines.
• Manage all aspects of cabin and home rental reservations including the rental agreements with the homeowners.
• Communicate effectively and professionally via phone, email, and mail, according to Member preference.
• Proactively maintain consistent communication with Members to ensure highest level of satisfaction.
• Work as a liaison between club Members/guests and on-site staff to define, secure, and execute arrangements for Members’ and guests’ visits to Yellowstone Club…