Loan​/Document Specialist

About The Role

Under general supervision of the VP, Credit Administrator and in conformance with established policies and procedures, the Loan Support / Documentation Specialist is responsible for in-depth review of all loan files for proper documentation and compliance requirements. They work closely with lenders and processors to resolve any document discrepancies or issues that arise during the loan process. Employees must be engaging, solution oriented and both positive and proactive.

• Become familiar with and understand the bank’s loan policy manual.
• Prepare documents for loans, to include Laser Pro documentation, government programs and packages for closings, making sure necessary documents are in order and have been reviewed to be complete and accurate.
• Remain current on before mentions programs, lending regulations, procedures and documentation and be a knowledgeable resource to lending teams.
• Remain current on Laser Pro and nCino functions and processes.
• Assist VP, Credit Administration to meet loan processing requirements and recommend the implementation of best practices, to include file, process, and regulatory items.
• Perform data validation for CRA and HMDA reporting as requested.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Maintain a strong working knowledge of loan compliance, state and federal regulations and conduct research as needed.
• Become familiar with and periodically review the bank’s robbery recovery procedures.
• Regular and predictable on sight attendance to accomplish job duties and provide in-person contact with customers.
• Perform other duties assigned by supervisor.

Employees are required to actively use the service pledge in all customer encounters.

• Smile
• Eye Contact
• Refer to Customer by name
• Viable Options
• Instant Acknowledgement
• Customers Always Come First
• End with “Thank you”

• High school diploma or equivalency.
• Two years college or equivalent work experience and understanding of loan functions desired.

• Experience and skill in the operation of PC/computers to include 10 key proficiency, typing speed of at least 30 WPM, accurate spelling and grammar usage required.
• Exhibit professional and friendly attitude in addition to possessing excellent communication and interpersonal skills.
• Attention to detail and ability to find and correct errors consistently and accurately.
• Must exercise sound judgment in handling confidential and sensitive information.
• Must maintain composure while working under time sensitive deadlines.
• Must interpret and follow bank and department policies.
• Must complete job responsibilities with a minimum of supervision and exercise a reasonable amount of independent judgment including the efficient completion of numerous unrelated tasks within prescribed time lines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be capable of climbing / descending stairs in an emergency…