Teller, Customer Service​/HelpDesk

About The Role

Are you looking for an amazing career opportunity? Come join our awesome team at our South 19th location. As a Teller you will greet customers with a smile, assess and fill their needs in a professional manner. Process all customer deposits, withdrawals, loan payments, and sell cashier checks and follow established procedures. The Teller demonstrates a high degree of accountability while delivering superb customer service.

• Provide prompt and courteous service to all internal and external customers, exhibiting professional phone and customer relations skills; maintaining a high level of information security while supporting the goals and mission of the bank.
• Accurately handle all aspects of Teller duties to include but not limited to DDA and savings account transactions, cash handling/balancing, sale of gift and travel cards, redemption of savings bonds and processing loan payments.
• Promote the bank’s services and cross-sell bank products.
• Actively participate in the High Performance Growth (HPG) program including Branch HPG displays, Big Days, and Tell a Friend program.
• Follow established BSA and OFAC policies and procedures as required.
• Be familiar with and periodically review the bank’s robbery recovery and security procedures.
• Perform duties as related to the imaging system and processing of work as required.
• Perform opening and closing duties as assigned by supervisor.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Perform additional duties as requested by supervisor.
• Actively use the service pledge in all customer encounters.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
• Employees are required to actively use the service pledge in all customer encounters.

Service Pledge:

Smile

Eye Contact

Refer to Customer by name

Viable Options

Instant Acknowledgement

Customers Always Come First

End with “Thank you”

• High school diploma or equivalency.
• Experience accurately handling and balancing cash transactions.

• Exhibits professional customer service skills through active partnership and friendly attitude; good communications and interpersonal skills.
• Ability to understand customer need, repeat back to customer’s what they have heard and present solutions
• Ability to address customer concerns in a positive and proactive manner.
• Must be detail oriented. Able to perform repetitive work with consistency and accuracy. Able to find and correct errors.
• Demonstrated ability to meet deadlines in a fast-paced environment.
• Ability to complete job responsibilities with a minimum of supervision and to exercise a reasonable amount of independent judgment consistent with the position, ability to exercise sound judgment in handling confidential and sensitive information.
• Ability to follow bank and department policies as they relate to the teller and operations department, ability to interpret a variety of instructions furnished in oral, written, diagrammatic, or schedule form.
• Must have the ability to operate a calculator and computer/PC, and must possess average typing speed and accuracy.

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones,…