Accounts Representative

About the Role

Passionate, warm, inspiring? Raise your hand if that's you! First Security Bank is hiring an Accounts Specialist to join our Cottonwood Branch Team. Greet customers with a smile, assess and fill their needs in a professional manner. Responsible for processing all new account transactions; assisting customers in their selection of various accounts and financial services. The Account Specialist demonstrates a high degree of accountability while delivering superb customer service.

• Greeting all customers immediately meeting our Service Pledge standards.
• Build account relationships by effectively cross‑selling and referring additional products and services to the appropriate department.
• Know the features and benefits for all checking accounts, savings accounts, money market accounts, health savings accounts, individual retirement accounts, and certificate of deposit accounts.
• Accurately open any account with complete documentation and complete the follow up phone calls and thank you cards within required time frames. Complete MSB due diligence questions within streamline.
• Actively participate in the High Performance Growth (HPG) program including Branch HPG displays, Big Days, and Tell a Friend program. HPG inventory maintained and RMS reporting submitted weekly.
• Know how to use and set up Net Teller (online banking), Bill Pay and E‑statements to be able to assist a customer. Order and follow‑up on all check orders with check provider. Process Wire Transfers, and Safe Deposit Clerk.
• Follow up with customer(s) to complete pending items within the 30‑day required period. Complete the necessary CIF maintenance when account relationships change. Issue and perform maintenance on VISA Instant Issue and Check Cards.
• Make the determination when a check is deposited into a new checking account if it will require a Reg CC Hold and be able to explain this to the customer.
• Be able to explain all new account disclosures associated with each retail product.

Basic knowledge of compliance and regulatory issues. Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Regular and predictable attendance to accomplish job duties and provide in‑person contact with customers.

Other miscellaneous duties as assigned.

• Smile
• Eye Contact
• Refer to Customer by name
• Viable Options
• Instant Acknowledgement
• Customers Always Come First
• End with "Thank you"

• High School diploma or equivalent.
• Customer service and clerical experience.
• Previous bank experience preferred.

• Work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast‑paced/deadlines oriented environment.
• Effectively sell and cross‑sell the services and accounts offered by the Bank. Be able to maintain a pleasant, helpful demeanor toward customers and personnel.
• Follow written and oral instructions.
• Working knowledge of Bank products and services.
• Communicate effectively, verbally, and in writing.
• Anticipate, identify, and resolve problems.
• Work well under pressure; meet multiple and sometimes competing deadlines; ensure work is completed accurately and on time.
• Work independently and as an active team member by sharing and accepting suggestions and ideas.

The work environment consists of working primarily indoors, working with others and working around others. The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be…