Community Associate, Customer Service​/HelpDesk

Location

5 West Mendenhall Street, Suite 202
59715 Bozeman, MT, United States of America

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, and handling administrative and support needs so customers can focus on running their business.

You arrive a few minutes before the center opens, ensuring everything is ready. Throughout the day you assist customers with Wi‑Fi changes, package location, meeting‑room setups, and technical support. You manage invoices and service tickets, coordinate coffee breaks, handle mail and system tickets, and collaborate with the Community Manager on networking events, e‑invites, posters, and prospect introductions. At day’s end you tidy the space and wrap up group meetings.

• A good communicator who can build strong professional relationships and empathize with customers (ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding solutions.
• Positive, enthusiastic, and adaptable to fast‑changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country and at least 18 years old.

• Competitive total compensation package, including an hourly rate of $20.00.
• Work‑life balance with no standard nights or weekends.
• Generous paid time off plans, 11 paid company holidays per calendar year.
• 401K program with company match.
• Comprehensive health care for full‑time team members (and some options for part‑timers).
• Quarterly bonus plan program.
• Bright and inspiring work environment; professional workplace community with business casual attire required.
• Training and development opportunities aligned with a great career pathway.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.