Admissions Specialist

Join to apply for the Admissions Specialist role at Montana State University - Office of Student Engagement

Announcement Number: STAFF - VA - 26231
Position Number: 4M1999
Department:
Admissions Division
Division:
Division of Student Success
Appointment Type:
Classified
Contract Term:
Fiscal Year Semester (If other, specify)
FLSA:
Non-Exempt
Union Affiliation: FOCUS-MFPE
FTE: 1.0
Salary: $25.04 per hour, commensurate with experience, education, and qualifications
Recruitment Type:
Open

Allyssa Simmons

alyssa.simmons

• Serve as the first point of contact for prospective students and their families, creating welcoming first impressions while strategically guiding them through the admissions journey and connecting them with key resources.
• Deliver accurate and specific guidance on MSU’s admission policies, procedures, recruitment events, and campus life to prospective students, families, and campus partners—serving as a trusted expert on all things MSU admissions.
• Collect, enter and maintain prospective student information with meticulous attention to detail in the MSU CRM and database (Banner).
• Navigate sensitive situations with diplomacy and professionalism, de-escalating concerns and turning challenging interactions into positive experiences that reflect well on the university.
• Disseminate vital information accurately and efficiently over the phone, by email, and in person.
• Communicate critical information with clarity and efficiency across multiple channels—phone, email, and in-person—adapting messaging to broad audiences while maintaining consistency and accuracy.
• Collaborate with Campus Visit Coordinators on projects and initiatives, demonstrating flexibility and contributing to the broader success of the admissions team.

• Associate’s degree or higher plus progressively responsible entry to mid-level administrative support and/or clerical experience in a customer service-oriented position, or an equivalent combination of relevant education and experience.
• Demonstrated experience using personal computers and software, Microsoft Office Suite for email correspondence, spreadsheets, electronic calendars.
• Demonstrated experience composing, formatting, and proofing grammar, punctuation, and spelling of business correspondence and general office materials as well as following established instructions and procedures with a high level of accuracy and attention to detail.
• Demonstrated experience organizing and prioritizing heavy workloads and meeting deadlines with many interruptions while maintaining a positive, effective and professional approach.
• Demonstrated experience using a digital database for large volumes of information entry, retrieval, maintenance, and processing, with a high level of accuracy.

• Experience using Ellucian/Banner or other relational databases.
• Proficiency with Microsoft Office Suite or other related software suites.
• Experience using CRM (Customer Relationship Management) technology.

• Exercise initiative, sound judgment, and proactive problem-solving in a fast-paced environment.
• Operate office technology and admissions-related systems efficiently and accurately.
• Build and maintain positive, collaborative relationships with colleagues, students, families, and campus partners.
• Maintain confidentiality of records and information in accordance with FERPA and institutional policies.
• Remain calm, focused, and responsive while managing high call volumes and competing priorities.
• Serve as a professional ambassador for MSU and the Office of Admissions, consistently demonstrating courtesy, enthusiasm, and a service-oriented approach.
• Communicate clearly and positively across broad audiences, tailoring responses to meet individual needs while maintaining accuracy and professionalism.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s…