Retail Service Specialist

Retail Service Specialist – O'Reilly Auto Parts

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also handle shift management in the absence of Assistants or the Store Manager. Bilingual candidates are encouraged.

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges accurately, issuing refunds using correct payment methods and staging returned merchandise.
• Invoice all merchandise, including core charges and warranties, before product leaves store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure team members adhere to posted schedules, approvals, and clock‑in/out policies.
• Perform all store opening/closing duties, day end procedures, money/deposit verification, bank deposits, security alarm management, and secure delivery vehicle(s).
• All other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages;
  Spanish highly desired.

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health & wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or other protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 and provide your requested accommodation and position details.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Retail