Clinical Access Center Operations Manager - Boynton , Florida

Clinical Access Center Operations Manager - Boynton Beach, Florida Position Summary

We have an exciting opportunity to join our team as a Clinical Access Center Operations Manager.

The Operations Manager of the Access Center within the NYU Faculty Group Practice (FGP) will assure an outstanding Patient Experience and achieve the organization's goals related to patient access to NYU FGP services. This professional will strategically plan for and provide leadership in the development and implementation of plans, procedures, and policies for the Access Center. This position will work collaboratively and maintain positive relationships with NYU FGP business leaders and cross‑functional departments.

• Work alongside Clinical Access Center leadership and partner sites to oversee the daily operations of the Telehealth Nurse Practitioner and RN programs.
• Support the Clinical Access Center Programs – both the Nurse Practitioner and Nurse/Medical Assistant teams – in managing operations with key tasks that support the infrastructure and strategic development and growth of the programs, promoting access to care and a positive patient experience, while maintaining efficient and effective operations. Ensure teams are aligned with organizational and program goals.
• Collaborate with Clinical Access Center and FGP leadership to support and implement key components of the business, while monitoring progress toward established benchmarks and goals.
• Monitor operational performance for NP Telehealth visits, including accounts receivable, accounts payable, revenue cycle management and reporting, while collaborating with leadership on forecasting, variance analysis, and process optimization to enhance efficiency and outcome.
• Proactively manage relationships with new and established partner sites by maintaining regular communication, sharing performance metrics and collaborating to identify opportunities for expansion, process optimization, and continuous improvement.
• Support strategic growth, technology integration, and operational improvements.
• Review operational dashboards, tracking tools and management reports to monitor performance and identify trends to be addressed, both internally and with FGP partner sites.
• Prepare reports to track program success and identify areas for improvement.
• Create presentations and supporting materials that effectively represent the Clinical Access Center – including high-level executive presentations for leadership showcasing strategic initiatives, performance, and impact, as well as detailed quarterly reports for partner practices that communicate key metrics, program updates, and collaboration outcomes. Ensure all presentations are visually engaging, data-driven, and tailored to the audience's needs.
• Communicate effectively, facilitate collaboration, and manage and maintain positive working relationships with diverse stakeholders, including Clinical Access Center leadership and team members, FGP leadership and staff, practice providers and site leaders, IT, vendors, the Central Business Office (CBO), and the Access Center.
• Share ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership.
• Assist in the development of performance and productivity metrics and generate ideas to improve performance.
• Cultivate a culture of collaboration, accountability, and continuous improvement by providing strong leadership and mentorship.
• Oversee Clinical Access Center operations that support staff and vendor management, including onboarding/terminations, and Kronos management.
• Work closely with Clinical Access Center leadership to guide and train staff in maintaining adherence to FGP policies and procedures.

Must have solid understanding of Ambulatory practices and principles and the challenges of managing a centralized department and multiple stakeholders (physicians, practices, Clinical Access Center team, and vendor team); knowledgeable in the latest healthcare trends via ongoing self‑learning, reading, organization memberships, etc. Must have a passion for providing superior…