Food & Beverage Coordinator

POSITION SUMMARY

The Food & Beverage Coordinator is responsible for supporting the efforts of the F&B Department to provide outstanding service to our members, increase awareness and drive revenue for the Club, and facilitate communication between culinary team and management to ensure efficient intra-department communication and coordination with other departments.

• Actively contribute to the achievement of the department’s strategic goals and objectives by providing support in various capacities as needed.
• Manage member communications by responding to inquiries via phone and email, directing complaints and concerns to the appropriate individuals, and ensuring timely follow-up and resolution.
• Regularly review and update the club’s website to ensure that all food and beverage-related information, such as menus, hours of operation, and promotions, is accurate and current.
• Prepare and distribute necessary materials for dining areas, including menus, daily specials, place cards, food labels, and signage, ensuring alignment with service standards.
• Address member-specific dining requests, including dietary restrictions and food preferences, ensuring prompt, professional, and satisfactory accommodation.
• Oversee office supplies for the Food & Beverage Department, maintaining stock levels, anticipating needs, and placing orders to ensure smooth operational continuity.
• Collaborate with the Communications Department to provide accurate, timely food and beverage content for member communications, including weekly eblasts, flyers, and other promotional materials.
• Deliver exceptional service to members and their guests, demonstrating professionalism and attention to detail to enhance the overall guest experience.
• Promptly inform management of any member or guest-related issues or concerns to ensure timely resolution and maintain high levels of member satisfaction.
• Undertake any other job-related tasks as assigned by the Director of Social Events & Activities or other management personnel, contributing to the overall success of the department and club.

• High School Diploma / GED
• Minimum of 2 years professional work experience in a hospitality administrative coordinator or related position, preferably in a hotel, resort, or private club.

• Proficient computer skills including MS Office products.
• Knowledge of additional related computer software programs such as Northstar and Canva a plus.

• NA

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Must be able to lift, push, pull and move up to 50 lbs. on a regular basis
• Frequent reaching, bending, turning, squatting, stooping, and stretching
• Must be able to stand for extended periods
• Normal vision and hearing ranges required

• All employees are required to maintain a neat, clean, and well-groomed appearance. (Specific grooming standards are available.)
• Nails should be maintained in clean condition.
• Hair must be neat and tidy.
• Perfume or strong scents should be avoided to maintain a neutral environment