Float Patient Service Representative Job Boynton Beach area,Florida USA,Healthcare

RAYUS now offers Daily Pay! Work today, get paid today!

RAYUS Radiology is looking for a Float Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Float Patient Service Representative
, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This is a full-time position working 40 hours per week. Shifts are Monday-Friday between 5:00am-12:00am. Some weekends as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES (60%) Front Desk

Serve as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)

Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered.

Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.

Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager.

Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.

Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary.

Proficient utilization and application of EHR software, hardware, and programs.

Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.

Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter.

Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.

Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed.

Managing outgoing and incoming faxes through both electronic and manual fax machines.

Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).

Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.

Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow.

Proper use of phone and written etiquette when handling correspondence.

Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply

Alignment of company mission and embodiment of core values of RAYUS.

Adherence and compliance to company policies, procedures, operational objectives, and goals.

Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.

(20%) Medical Records

Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.

Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences

Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.

Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.

Work as a liaison between the healthcare providers and offices in a timely manner.

Proficient utilization and application of EHR software, hardware, and programs.

Organize and prioritize tasks to meet deadlines while ensuring and…


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