Director of Operations

Overview

The Director of Operations is tasked with multi-site support of store operations as well as the development and implementation of training programs and documents with the objective of creating consistency in operational excellence across all locations.

• Support Car Wash Managers with an eye on continuous improvement and development
• Establish the standard for customer service, quality and cleanliness
• Travel between locations to offer education and follow up around products, services, promotions and/or operational initiatives
• Act as the company expert on wash equipment, chemicals and application processes and service initiatives
• Hire or promote, train and evaluate Car Wash Managers
• Partner with HR to address and/or resolve employee relations matters
• Field and resolve customer or employee issues as needed
• Develop, implement and deliver training programs and support documents that outline best practices for:
• Tunnel equipment inspections, maintenance and troubleshooting
• Chemical application, inventory, ordering and storage
• Opening and closing procedures
• Additional initiatives as determined

• Minimum 3 years of experience in the car wash industry as an operational leader
• Advanced understanding of car wash equipment, its order of operations and maintenance/upkeep best practices
• Experience with wash chemicals and their application processes
• Cross trained in wash equipment troubleshooting and general repair
• Understanding of wash POS systems
• Advanced knowledge of MS Office programs
• Strong written skills with experience creating training documents

• Understanding of DRB programming and customization
• Leadership, self-driven, high energy, positive attitude, adaptability, enthusiasm to achieve goals, excellent communication and problem‑solving skills