Release Manager

Company Description

Since opening our first self‑storage facility in 1972,
Public Storage has grown to become the largest owner and operator of self‑storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth
, ranked us in the Top 5% for Work Culture
, and in the Top 10% for Diversity and Inclusion
.

We're a member of the S&P 500 and FT Global 500
. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self‑storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

This role will own end‑to‑end release orchestration—from scheduling and change management through stakeholder communication and post‑release validation. The Release Manager will serve as the central coordination point between Development, QA, Product, Operations, and Business stakeholders to ensure controlled, auditable, and risk‑mitigated software deployments.

• Own the release calendar across all software development teams and platforms (web, mobile, backend services)

• Coordinate release windows and dependencies across multiple concurrent initiatives

• Establish and maintain release schedules aligned with business priorities and operational constraints

• Proactively identify scheduling conflicts, resource constraints, and cross‑team dependencies

• Create and manage Change Request (CR) tickets in Service Now for all software releases

• Ensure all releases follow established change management policies and procedures

• Attend and represent changes at weekly/bi‑weekly Change Advisory Board (CAB) meetings

• Present release scope, risk assessments, rollback plans, and business justification to CAB stakeholders

• Obtain necessary approvals and document decisions in an audit‑ready manner

• Develop clear, comprehensive Release Notes for technical and non‑technical audiences

• Communicate release schedules, feature updates, and potential impacts to stakeholders across the organization

• Maintain a centralized repository of release documentation, runbooks, and post‑mortems

• Create stakeholder communication plans tailored to different audiences (executives, operations, support teams, end users)

• Partner closely with Product, Engineering, QA, Dev Ops, Infrastructure, and Business teams to ensure release readiness

• Facilitate go/no‑go meetings and readiness reviews prior to each release

• Coordinate User Acceptance Testing (UAT) completion and sign‑offs

• Ensure deployment teams have clear runbooks and rollback procedures

• Identify and elevate release risks, blockers, and dependencies early

• Drive resolution of issues that could impact release timelines or quality

• Coordinate emergency hotfixes and out‑of‑cycle releases when necessary

• Conduct post‑release retrospectives and implement continuous improvement initiatives

• Establish and maintain release management best practices, templates, and standards

• Define and enforce “Definition of Done” criteria for release readiness

• Implement metrics and reporting to track release velocity, quality, and predictability

• Drive automation and tooling improvements to increase release efficiency

• 5–8+ years of hands‑on Release Management or similar experience in a technology‑focused environment

• 2–4+ years managing releases across multiple Agile/Scrum teams simultaneously

• Proven experience managing 50+ releases annually in a complex, multi‑team environment

• Strong understanding of SDLC, CI/CD pipelines, and modern deployment practices

• Hands‑on experience with Service Now (or similar ITSM…