Salesforce Development Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Commercial Card, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Contributes to solution discovery through product planning sessions and collaboration to identify potential solutions that address user needs and align with business goals
• Collaborates with the product manager to understand, design, and develop various Salesforce functionality against stakeholder and company needs
• Works with all Salesforce administrative capabilities for users, profiles, flows, validation rules, and page layouts to deliver functional needs required through stories and other agile processes
• Conducts unit testing, PVT testing, and deployment activities from one Salesforce environment to another including production deployments
• Conducts demos with stakeholders, product owner, and other impacted users for any new, enhanced, or existing capabilities;
  Creates, updates, and posts functional User Guides for users of new functionality
• For bugs or defects, identify root-cause, design solutions, and implement functionality fixes to be tested, validated, and pushed to production environments

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrate mentoring skills and problem-solving aptitude
• Strong analytical and communication skills, with the ability to convey complex information in a clear and concise manner to diverse audiences
• Proficiency in MS (Microsoft Suite) Office - Microsoft Word, Excel, and Power Point
• Knowledge on Agile methodologies and practices
• Experience with JIRA, SharePoint, and Confluence platforms
• Developer knowledge level of the product development life cycle
• 3+ years experience with Salesforce flow functionality, user profiles, page layouts, developer console, object creation/updates, SOQL, all Salesforce administrative capabilities

• Salesforce Apex coding knowledge
• Knowledge of data analytical tools such as Tableau, Alteryx, or Python
• Ability to perform API testing using tools like Postman or SoapUI
• Experience with Salesforce Experience Cloud (formerly Community Cloud)