Customer Service Specialist

Overview

Blue Cotton is in the business of helping customers across the U.S. Mark the moment with custom t-shirts and apparel. We’ve experienced tremendous growth in the last three years doubling revenue and were recently named to the Inc 5000 America’s Fastest Growing Private Companies for the seventh time in company history, and we’re just getting started! We have ambitious growth goals and need entrepreneurial minded team members who are up for the challenge.

We’re hiring a Customer Service Specialist who will ensure a seamless and positive experience throughout the ordering process for our offline customers. This role requires excellent communication skills, a knack for problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

The ideal candidate is ready to develop relationships with our customers and our sales representatives. This person will be passionate and dedicated to delivering an unreasonable customer experience and ensuring their orders are completed on time and correct. If you enjoy customer service and growth in a fun, fast paced environment - we’d love to talk to you!

• Provide excellent customer service by supporting offline customer orders in collaboration with the Blue Cotton sales team.
• Manage offline customer stores and order entry.
• Serve as a bright spot in the order process by providing unreasonable customer service.
• Collaborate with internal, cross-functional, teams to meet customer expectations and timelines for artwork proofs and approvals.
• Collaborate with sales representatives to ensure communication in the order process is clear and fluid. Coordinate with art & production on creating samples when needed.
• Manage order status and communicate updates with sales representatives and clients as necessary.
• Respond to order changes quickly, collaborating with the salesperson to propose viable alternatives to keep the order on schedule.
• Support sales in addressing and resolving customer complaints or issues with professionalism and efficiency.
• Assist customers with pick-up orders.
• Cross-train to support the website customer service team and serve as 3rd in line for inbound calls and emails.

• Familiarize yourself with product offerings, suppliers, and shipping times.

• Enablement – You get energy, find joy in, and are naturally good at providing others with encouragement and assistance for projects and ideas.
• Tenacity – You are good at and enjoy pushing projects and tasks through to completion to ensure that the desired results are achieved.
• Discernment – You make good judgments relying on instinct and intuition across a wide variety of situations.

• 1-3 years of customer service experience
• Experience working alongside and supporting sales representatives
• Experience building relationships with customers
• Experience with CRM and order management systems is a plus!
• Knowledge of the apparel industry is a plus!

• Paid Time Off
• 401(k) match
• Free Bitcoin after 5 years
• Health, Dental, and Vision insurance
• Paid Life Insurance Policy

• Full-time
• 100% Onsite position
• Monday - Friday 8:00am-5:00pm with an hour lunch break
• Starting Salary $40k

Even though we’ve been in business for over 30 years, Blue Cotton is on the move! We have BIG goals about the impact we can make on our team members, customers and community. We know the way to realize the greatest impact is by building a team who understands our goals, who is passionate about our “why”, and who is excited to build something significant.

We are in Bowling Green, KY, the fastest growing city in the state, and just one hour north of Nashville. Our 130 employees call this area home and come to work every day ready to serve customers all around the United States! While we have a lot of production muscle and compete with all the top screen printers in our industry, we are still small enough to feel like a family business.

It’s important to us to know the names and interests of all our team members.

The biggest reason Blue Cotton is so special is because our work is meaningful and allows us to connect with people during very special moments of their lives. Our products Mark the moment for customers across the U.S.

Follow us on Facebook, Instagram, and Linked In to learn more about our company and culture!

Facebook, Instagram & Linked In - @Blue Cotton