Account Management Specialist

Responsibilities

* Customer Relations:
This position is a key liaison between the organization and our customers acting as a primary contact to customer materials contacts to build and maintain rapport analyzing and anticipating customers' needs, requiring a high level of communication and organization skills.

* Serve as a primary contact point for customers regarding shipments, short-term forecasting through EDI, and system issues

* Research and respond to order status inquires, expedite requests, inventory and lead time inquires, and trial requests. Resolve all customer issues and complaints

* Analyze significant discrepancies between the customers forecasted demand and the real consumption developing, communicating, and promoting internal and external action plans to resolve/align

* Process and enter orders into the applicable systems as required for products and track progress until their completion

* Perform and transmit stocks movements corresponding to the deliveries and pick up locations, monitor and audit inventory for aging and correctness

* Ensure pricing is correctly into applicable system per the customer purchase order during the order entry process

* Manage supply flow to ensure customer demand covered to ship on time in full, escalating issues as needed

* Support Sales and Technical Team members as week as day-to-day operations

* Assist in new business program launches- establishing new customer relationships, process and or material flow paths, and system updates/modifications

Qualifications

* High School diploma required

* Bachelors degree in Business Management or related field, or 1-3 Years commensurate experience in Account or Delivery Management and/or Supply Chain preferred

* Demonstration of analytical, communication and organizational skills required

* Exceptional computer skills required

* Enterprise Resource System (ERP) experience is a plus