Client Service Associate

Overview

Step into the role of a Client Service Associate and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorgan

Chase. With opportunities for career growth and community involvement, join our diverse and innovative global organization to make a meaningful impact in the ever-evolving world of commercial banking.

• Develop and maintain long-term client relationships to ensure satisfaction and retention, addressing issues and conducting annual reviews to identify risks and recommend solutions.
• Enhance the efficiency and resilience of the operating platform through innovative techniques, contributing to continuous service improvement.
• Establish productive relationships with internal stakeholders, using persuasion skills to achieve mutually beneficial outcomes.
• Collaborate with Technology and Business teams to implement new technology, leveraging data and tech literacy.
• Engage in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties.
• Solicit client input and feedback to determine service improvements, discuss trends/issues with internal partners, and influence product recommendations.
• Identify opportunities for digital tools to offer successful self-service solutions and participate in deal team meetings for new products and services.

• Minimum of 3 years of client-facing work experience in a financial services environment.
• Demonstrated experience in managing client relationships and applying innovative techniques for process improvement.
• Proven ability to establish and maintain productive relationships with internal stakeholders.
• Experience in leveraging data and tech literacy to collaborate with internal teams.
• The ability to provide quantifiable reporting and present findings.
• Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
• Strategic thinking with the ability to adapt to change and demonstrated team-building skills.

• Developing ability to mentor team members to enhance their skills and foster a collaborative service environment.
• Developing proficiency in strategic planning to align client services with organizational goals and client needs.
• Proven ability to build and maintain strong client relationships to support long-term business success.
• Developing experience learning new operating models, technologies, and industry trends.