Client Service Professional - Seasonal

Client Service Professional - Seasonal

Join H&R Block in the role of Client Service Professional - Seasonal. This position focuses on delivering outstanding client service, managing appointments, and ensuring a positive client experience.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We foster a high-performing, connected culture where everyone feels like they belong.

You will help others and make a meaningful impact by welcoming clients, answering phones, scheduling appointments, and ensuring client needs are met in person, by phone, or virtually.

• High school diploma or equivalent
• Ability to work a flexible schedule and/or in multiple locations
• Sales/marketing experience (preferred)

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients according to their preferences
• Ensure all client needs are met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Perform other duties as assigned

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficiency with Microsoft Office

We invest in our people by supporting health, wellbeing, and financial wellness. Benefits include an Employee Assistance Program, wellbeing program, neurodiversity and caregiver support, discounts on everyday items, and eligibility for Medical Coverage, 401k, and Employee Stock Purchase Plan.

We are committed to building a connected culture that values trust, care, and inclusion. You will work in an environment recognized on Best Companies lists, supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.