Market Manager - Northern Maryland Area

Market Manager - Northern Maryland Area

At Capital One, we're building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.

We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around.

• You're responsible for managing the talent and resources across an average of 1-3 branches with a team of Ambassadors, to support a large and diverse set of customers across a market.
• You're able to travel within district and region and support a cluster of locations.
• You're highly skilled at multi‑tasking, time management and empowering Ambassadors to think on their own when you are at another location.
• You're a mentor. You'll lead by example and help our Ambassadors develop professionally, personally, and as a high‑performing team.
• You're obsessed with the Branch experience and bringing our brand to life. You'll take pride in maintaining the physical space and coaching Ambassadors to create a welcoming environment for customers.
• You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.
• You'll ensure accountability and drive a connection tied to behaviors with purpose and potential.
• You'll grow associates' skills and performance through active, continuous coaching and recognition.
• Act as a role model for Capital One's Values:
  Excellence and Do the Right Thing while supporting branch‑based change management efforts.
• You're a product expert. Servicing clients via escalations or complex sales referred by Ambassadors, and participating in performance calls with small business and commercial partners as appropriate.
• You're a proven leader with a franchise ownership attitude. You've been there, done that as a manager of a team focused on achieving and exceeding customer‑based goals and metrics.
• You're friendly and engaging and can connect with visitors and regulars alike. Yep, you're a people person – whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You're part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Branch.
• You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers – products, services and experiences – to help steer them in the right direction toward their financial goals.
• You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
• You're a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice that's concise and easy to understand.
• You're a team player. You'll work with an energized team of Ambassadors and help inspire your teammates as they inspire you… If you're nodding along and like what you're reading, let's talk.

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Retail, Sales, or Banking Experience
• At least 1 year of Management experience or at least 1 year of Supervisory experience

• Bachelor's Degree
• 4+ years of Customer, Retail, or Financial Services experience
• 2+ years of Experience with People Management

At this time, Capital One will not…