IT Service Desk Supervisor

Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations.  Supervise the daily activities of the IT Service Desk team, which support all IT Service Desk functions and DoIT operations.

Bachelor’s degree in computer technology, Information Systems (CIS/MIS) or a related technical discipline, or equivalent experience/training and 4 years of experience in IT Service Desk operations. Experience must include:

Two (2) years of project/people leadership experience in a call center environment. Demonstrated knowledge of IT system fundamentals. Knowledge may be demonstrated through education, training and/or experience.

Founded in 1865, Bowie State University (BSU) is Maryland’s oldest Historically Black College or University (HBCU) and is one of 12 constituent institutions of the University System of Maryland. One of the nation's Top 20 HBCUs, and top 10 among public HBCUs.  BSU provides high-quality and affordable educational opportunities for students with ambitions to achieve and succeed. BSU offers 27 undergraduate majors, as well as 18 master’s, 2 doctoral programs, along with doctoral and advanced certification programs, with special focus on science, technology, business, education and related disciplines.

BSU is the among the nation's top graduate school programs in Nursing (MSN), Computre Science, Education and Public Affairs (U.S. News & World Report).
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