Retail Banker II; Bowie

Work Location:

Bowie, Maryland, United States

Hours:

40

Pay: $24.75 – $34.00 per hour

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The Retail Banker II is a customer liaison that delivers TD’s brand promise by providing financial expertise and consultative advice. This role supports business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

• Acts as a subject‑matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially personal and business banking.
• Requires broad knowledge of the full product suite, services and processes of the business area, with moderate complexity/risk.
• Makes product recommendations based on customer needs, highlighting product features and benefits that support customers through challenging times and life events.
• Establishes and nurtures customer relationships by consistently displaying product knowledge, listening to customer needs and engaging in additional conversation to identify hidden needs and offer solutions or referrals.
• Utilizes customer relationship management tools for proactive customer assessments, identifying solutions and lead‑focused outbound sales activities.
• Evaluates issues, errors and problems, resolves customer problems independently and escalates when necessary.
• Explains detailed or complicated information within the team.
• Builds working relationships with customers and related teams.
• Requires full proficiency through training to perform a range of activities.
• Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations about loan products and facilitates application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

• High school diploma or GED required; 2‑year degree preferred.
• 2+ years of related experience with customers and/or sales in any capacity. Teller experience preferred.
• Cross‑trained to take customer transactions upon hire.
• Superior customer service skills.
• Strong organization skills to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills – concise, clear and consistent.
• Demonstrated effective problem‑solving skills.
• Demonstrated ability to schedule, prioritize and work independently within deadlines.
• Proficient in Microsoft Office.
• Ability to provide community services, including financial education classes.
• Notary license preferred.

• Deliver legendary experience by building relationships and providing service and advice.
• Understand and support the bank’s customer service strategy: trust, consultative support and proactive insights.
• Act as a customer advocate, providing resolution and proactive tips.
• Consistently execute appropriate behaviors to deliver legendary customer experience.
• Engage in lobby leadership, warmly welcoming customers and guiding them appropriately.
• Educate customers on self‑service options.
• May act as a point of escalation for customer questions or concerns.
• May perform a variety of teller transactions while monitoring fraud mitigation.
• Consider impact of decisions on the well‑being of TD, its customers and stakeholders.
• Provide high‑level customer service to internal partners, vendors and customers.
• Improve customer financial confidence by sharing financial knowledge.
• Act as a brand champion internally and externally.
• Support customers through challenging life events.
• Educate clients on digital self‑service channels.
• Deliver end‑to‑end advice with tools for financial management.

• Ensure compliance with operational activities, BSA and Patriot Act.
• Promote full suite of products, sales, services and banking capabilities.
• Understand and…