Service Coordinator - window and door industry

The Service Coordinator plays a vital role in ensuring the smooth and efficient handling of service-related operations between builder partners, homeowners, service technicians, and vendors. This individual will manage communications, coordinate parts and materials, process work orders, and maintain up-to-date scheduling within multiple systems. The ideal candidate thrives in a fast-paced environment and demonstrates exceptional organizational and communication skills.

• Customer & Partner Communication
  • Respond promptly and professionally to all incoming emails and phone calls from builder partners and homeowners.
  • Provide friendly, knowledgeable assistance and ensure a oficio customer experience.
• Service Coordination & Order Management
  • Collaborate closely with service technicians to identify correct parts, materials, and pieces needed for each project.
  • Utilize vendor systems to accurately order required parts and ensure timely delivery.
  • Research historical orders to verify and provide accurate ordering information for replacement items.
• System & Data Management
  • Process and manage work orders within TNT’s ERP system, Agility.
  • Maintain and update TNT’s field management platform, Zuper, with current job and scheduling information.
  • Continuously confirm, adjust, and communicate service scheduling updates to all stakeholders.
• Warranty & Documentation Handling
  • Submit and manage warranty claims with vendors, ensuring all required paperwork and documentation are complete and accurate.
• Work efficiently across multiple software platforms, vendor systems, Svens in on tools.
• Adapt quickly to evolving priorities in a high-volume, fast-paced work environment.

• Basic knowledge of general office procedures, computers and other equipment. Experience with Microsoft Applications including Excel, Outlook and Word.
referred to,
• High School Diploma or equivalent required.
• Ability to meet and exceed deadlines.
• Ability to understand, follow and transmit written and oral instructions.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Experience with ERP systems (preferably
  Agility
  ) and field service platforms (
  Zuper
  a plus).əb>
  Proficiency with vendor portals and ordering systems.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Previous experience in service coordination, construction, or building materials industry preferred.