Family Support Workers - contracts

The pay range for this role will be £31,537 – £36,363 (pro rata for part time colleagues).

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward‑thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site in the ‘More than just a job’ brochure.

We are committed to improving the quality of life for the people of Bournemouth, Christchurch, and Poole by delivering high‑quality services that secure positive outcomes for children, young people, and their families.

As a Family Help Support Worker you will be a key member of the Children & Families First team working with unborn‑to‑17‑year‑olds and their families who have been assessed as needing services under S17 of the Children Act, Child in Need.

Your role will involve delivering high‑quality interventions to support children and young people aged 0‑17 aiming to improve outcomes, build parental capacity, strengths, and resilience. You will work directly with professionals and the public seeking information, advice and guidance and undertaking live screening tools. This will involve work with young people who are not in education, employment or training, young carers, and those on the edge of care or returning to their families after being in care.

• Deliver high‑quality interventions within children, young people and their families in schools, online and other venues.
• Undertake observation, assessment, direct work and progress tracking to measure outcomes.
• Engage with community, voluntary providers, and partner agencies to support access to services across the BCP Partnership.
• Act as a case‑holding lead professional, undertaking assessments and creating intervention plans.
• Ensure the child/young person/family is at the centre of professional planning and intervention.
• Build collaborative relationships with partners.
• Apply principles of anti‑discriminatory practice to ensure dignity and respect for all children and young people.
• Work under the direction of the team manager or Senior Practitioner, engaging in reflective case supervision.

• Minimum NVQ 4 in a related field or equivalent experience.
• Sound knowledge of child development (0‑11 years) and/or adolescence (11‑18 years).
• Experience in completing observations, written assessments, and making evidence‑based decisions.
• Proven experience in delivering direct interventions that improve outcomes for children, young people, and parents/carers.
• Working knowledge of relevant legislation and statutory guidance.
• Understanding of safeguarding and child protection.

• Ability to build supportive, positive, and trusting relationships.
• Committed to continuous professional development and able to coach and mentor others.
• Solutions‑focused with excellent interpersonal and communication skills.
• Able to plan and organize workload in a changing environment with competing demands.

• Enhanced DBS check.
• Ability to travel across the BCP area using own form of transport.

If you are passionate about making a difference in the lives of children, young people, and families, we would love to hear from you.

Dan Mubiru, Interim Service Manager – or
Richard Sullivan – or richar

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We can offer career‑defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world‑class, prosperous and inclusive place for generations to come.

At BCP Council, we’re not just building a workforce—but we’re…