Service Improvement Officer

Overview

The pay range for this role will be £33,699 - £39,152 (pro rata for part time colleagues). We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition.

While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, More than just a job brochure

Service Improvement Officer

12 month FTC

Are you passionate about making a real difference in housing services and improving outcomes for people who are homeless? We are looking for a dedicated and proactive Service Improvement Officer to join our Strategic Housing & Partnerships Team.

This is an exciting opportunity to play a key role in shaping the quality and efficiency of supported housing services across Bournemouth, Christchurch, and Poole. You’ll help ensure that every person receiving commissioned support gets the best possible service, while driving improvements that reduce reliance on costly temporary and emergency accommodation.

• Improve the performance of commissioned supported housing services.
• Work closely with providers to foster innovation and person-centred delivery.
• Highlight national good practice in the homeless sector and support providers in all aspects of learning and training.
• Identify opportunities to increase service throughput and enhance customer outcomes.

• Proven administrative experience and strong organisational skills.
• Ability to work independently, using initiative to manage a varied workload.
• Comfortable working in a fast-paced environment and meeting tight deadlines.
• Professional, detail-oriented, and committed to delivering positive change.
• Excellent interpersonal and communication skills to liaise with a spectrum of stakeholders.

• Make a tangible impact on housing services and the lives of residents.
• Work within a supportive team that values innovation and collaboration.
• Gain experience in strategic housing and service improvement within a local authority setting.
• Blend of office based & agile working.

If you’re ready to take on a role where your work truly matters, apply today and help us shape better housing outcomes for our community.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role.

For an informal discussion about the role, please contact Specialist Housing Programme Lead;
Tracey Kybert tra or on or HRS Commissioning Manager;
Kim Ward  on

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page).

Be the difference - Join an organisation that values you. More About us | Working for BCP.