Tenancy Sustainment Officer

Overview

The pay range for this role will be £31,537– £36,363 (pro rata for part time colleagues).

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, "More than just a job" brochure.

Are you looking for a new challenge in a successful, supportive Housing team?

Can you provide an excellent support service to BCP residents to sustain their tenancies?

Can you empower disadvantaged and vulnerable adults within your local community to develop maximum levels of independence?

If you can then please read on ...

• Experience of providing support to social housing tenants
• Experience of partnership working with strong communication skills - able to do so with people from diverse backgrounds and at all levels
• Ability to empathise with tenants
• Good negotiation and motivational skills
• Ability to use initiative, prioritise work and time-manage as well as work to tight deadlines without close supervision
• Good IT Skills including MS Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of statutory and voluntary sector support services for vulnerable individuals
• Basic knowledge of public and private sector housing
• Basic knowledge of welfare and benefit rights
• Flexible and cooperative working style
• Commitment to excellent and responsive customer service and service delivery
• Access to a vehicle for work purposes
• Able to visit clients in the locality in their own homes which may involve climbing stairs

To provide a tailored and flexible customer-focused support service through a wide range of activities:

• Signposting to other specialist services and joint working with internal and external services
• Improving health & wellbeing
• Living safely & securely
• Advocating
• Assistance to understand the tenancy agreement
• Assistance in maintaining independence and control over their lives
• Money management
• Positively engaging with and supporting victims and perpetrators of antisocial behaviour and tenancy breaches e.g. property condition
• Accessing opportunities locally, around learning, employment, leisure and cultural needs
• Early intervention to prevent crisis and deterioration, improve health and general wellbeing including nutrition
• Making a safe informed and independent choice on purchasing services, equipment and adaptations to meet their needs

To apply please see the attached Role Profile and put full details on your application form of how you meet the criteria and give full examples.

For an informal discussion please contact Colette Riggs on  or col

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page).

Be the difference - Join an organisation that values you.

More About us | Working for BCP

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.