Tenancy Sustainment Officer

Join to apply for the Tenancy Sustainment Officer role at BCP Council

The pay range for this role will be £31,537– £36,363 (pro rata for part time colleagues). We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. All new starters will begin at the bottom of the pay band to promote fairness and consistency across the organisation. While the starting salary is fixed, the role offers excellent scope for growth and meaningful contribution.

We are seeking a supportive, team‑driven professional who can provide an excellent support service to BCP residents to sustain their tenancies, empower disadvantaged and vulnerable adults within the local community, and develop maximum levels of independence.

• Experience of providing support to social housing tenants
• Experience of partnership working with strong communication skills – able to work with people from diverse backgrounds and at all levels
• Ability to empathise with tenants
• Good negotiation and motivational skills
• Ability to use initiative, prioritise work and time‑manage, and work to tight deadlines without close supervision
• Good IT skills including MS Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of statutory and voluntary sector support services for vulnerable individuals
• Basic knowledge of public and private sector housing
• Basic knowledge of welfare and benefit rights
• Flexible and cooperative working style
• Commitment to excellent and responsive customer service and service delivery
• Access to a vehicle for work purposes
• Ability to visit clients in the locality in their own homes, which may involve climbing stairs

• Signpost to other specialist services and work jointly with internal and external services
• Improve health & wellbeing, living safely & securely, and advocacy for tenants
• Assist tenants in understanding tenancy agreements and maintaining independence and control over their lives
• Provide money‑management support
• Engage positively with and support victims and perpetrators of antisocial behaviour and tenancy breaches (e.g., property condition)
• Access local opportunities in learning, employment, leisure, and cultural needs
• Perform early intervention to prevent crisis and deterioration, including nutrition and general wellbeing improvement
• Help tenants make safe, informed, and independent choices regarding purchasing services, equipment, and adaptations

To apply, see the attached Role Profile and include full details on how you meet the criteria and give examples.

For an informal discussion please contact Colette Riggs on  or col

This role is not eligible for visa sponsorship; only candidates with an existing right to work in the UK may apply.

BCP Council serves a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We offer career‑defining roles that transform and improve services, helping us become a thriving, world‑class, prosperous, and inclusive place for generations to come.

BCP Council is committed to recognising and rewarding our people. Our pay and reward package is attractive and enhanced. Check out the employee benefits and learning opportunities on the careers page.

BCP Council is committed to safeguarding and promoting the welfare of the community. Applicants will be required to complete the appropriate level of Disclosure & Barring Service Check.